With the Social Housing Bill progressing at pace through Parliament, landlords today need to find ways to communicate more effectively with their tenants, particularly for those preparing for the new Tenant Satisfaction Measures, which come into force on 1^st April this year.

Tenants are increasingly asserting their rights to receive tailored information and interaction when it comes to services provided by Housing Associations. Landlords who fail to provide effective complaint handling as well as respectful and helpful tenant engagement will be at risk of forging poor relationships with dissatisfied tenants.

The new Tenant Satisfaction Measures will cover the following areas:

• Repairs
• Building safety
• Effective complaint-handling
• Respectful and helpful tenant engagement
• Responsible neighbourhood management

Why Aspire?

• As trusted advisors to the Social Housing sector, we can help you transform your tenant communications into digital experiences  
• We provide market insights, strategy, and operational best practice to help our clients meet the evolving communication needs of their tenants 
• Unlike generalist consultancy firms, we are highly specialised in tenant communications
• We bring together a thorough understanding of the modern communications world with the complexities stemming from back-office, regulations, and legacy systems
• Aspire is perfectly placed to help you navigate the Tenant Satisfaction Measures requirements, which focuses on treating tenants fairly by using the most appropriate channels to create engaging, helpful content for tenants, and respecting vulnerabilities.  

How can Aspire help?

• Aspire's Maturity Assessment helps you understand your readiness for delivering against the new Tenant Satisfaction Measures 
• Based on our assessment, we work with you on strategy that includes a technological roadmap, vendor/partner evaluation and selection, and developing an operating model blueprint based on journey management and a CCM/CXM centre of excellence 
• Aspire's Customer Journey Management toolkits and templates can help you deliver improved communications that increase customer experience through effective journey mapping 
• Aspire's Center of Excellence models help you achieve consistency in customer communications
• Aspire works as an extension of your team to provide trusted strategy support that improves operational excellence across AI, automation, customer workflows and journey management.