Sponsorship Packages
CCM-CXM State of the Industry 2026: The New Rules of Customer Engagement
Choose the perfect sponsorship package to position your brand alongside industry leaders and connect with key decision-makers across global markets.
Exact dates to be confirmed
About This Year's Event
The rise of artificial intelligence, rapidly unfolding geopolitical developments, and continuously evolving customer expectations are fostering significant uncertainty and disruption across the Customer Communications Management (CCM) industry. Join Aspire CCS for our annual State of the Industry webinar - an essential briefing for senior leaders navigating the transformation from Customer Communications Management to AI-powered Customer Experience Management (CXM).
Over 80% of enterprises are now testing or deploying generative AI in their communications. Agentic platforms that orchestrate intelligent, personalized interactions across the customer lifecycle are moving from concept to competitive advantage.
Younger consumers already prefer conversational, app-based engagement over traditional document delivery - and AI is taking this to an entirely new level, enabling consumers to access communications, automate responses, and manage interactions on their behalf.
Technology is no longer the limiting factor. The organizations pulling ahead are those that have aligned strategy, governance, and operating models to overcome siloed data and support the speed and complexity of AI-powered communications.
More than 50% of businesses in our research panel have adopted hybrid models, keeping strategy, governance, and data ownership in-house while leveraging external partners for execution and scale. AI is accelerating this shift and raising the compliance stakes simultaneously.
- The latest trends around AI adoption, the convergence of CCM and CXM, and sourcing strategy
- Where AI is delivering real value in customer communications today, and where organizations are still falling short
- How the shift to agentic AI is powering new CCM-CXM use cases
- How the most CX-mature organizations are designing sourcing models that flex with their maturity and market conditions
- What the shift from documents to AI-driven dialogue means in practice for technology, governance, and operating models
Platinum
- Sponsorship of all 3 events across US, Europe, and APAC regions
- Personalized registration link - a unique link for your organization to share with your network. All registrants using your link are automatically tracked and added to your post-event lead list
- Post-event lead list - following the event, you will receive a list of attendees secured by Aspire CCS, combined with the contacts captured via your personalized registration link
- Spokesperson on the panel - exclusive to Platinum sponsors across all 3 events
- Exclusive on-demand interview segment - a 5-minute pre-recorded interview between your spokesperson and Kaspar Roos, packaged and distributed to all registered attendees alongside the webinar recording
- Access to recordings of all webinars for post-event marketing
- Keynote summary report - distilling the key research insights and data presented during Kaspar's keynote
- Branding inclusion on all event materials including promotional content
Gold
- Sponsorship of 1 regional event of your choosing (subject to availability)
- Personalized registration link - a unique link for your organization to share with your network. All registrants using your link are automatically tracked and added to your post-event lead list
- Post-event lead list - following the event, you will receive a list of attendees secured by Aspire CCS, combined with the contacts captured via your personalized registration link
- Exclusive on-demand interview segment - a 5-minute pre-recorded interview between your spokesperson and Kaspar Roos, packaged and distributed to all registered attendees alongside the webinar recording
- Access to the recording of your regional webinar for post-event marketing
- Keynote summary report - distilling the key research insights and data presented during Kaspar's keynote
- Branding inclusion on event materials as a sponsor
Silver
- Sponsorship of 1 regional event of your choosing (subject to availability)
- Personalized registration link - a unique link for your organization to share with your network. All registrants using your link are automatically tracked and added to your post-event lead list
- Post-event lead list - following the event, you will receive a list of attendees secured by Aspire CCS, combined with the contacts captured via your personalized registration link
- Access to the recording of your regional webinar for post-event marketing
- Keynote summary report - distilling the key research insights and data presented during Kaspar's keynote
- Branding inclusion on event materials as a sponsor
Secure Your Sponsorship Package
Sponsorship opportunities are limited and will be allocated on a first-come, first-served basis. Complete our sponsorship interest form to secure your preferred package and region. Our partnerships team will contact you within 24 hours to discuss your requirements.