Now Available On-Demand

CCM-CXM State of the Industry 2026

The Metamorphosis Reshaping Our Industry

"This is the calm before the storm"

Over three powerful sessions across global time zones, industry leaders joined us for critical insights into the accelerating transformation from document-first CCM to dialog-first CXM. Each regional session features the same keynote from Kaspar Roos followed by a unique panel discussion with practitioners from that region. Watch any or all recordings to gain the full perspective.

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600+ Industry Leaders
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Full Recording

Why This Briefing Matters Now More Than Ever

Industry leaders across three continents gathered to explore the transformation reshaping customer communications

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Strategic Clarity

Participants gained unprecedented insight into the forces driving the CCM-to-CXM metamorphosis and what it means for their organizations in 2026 and beyond.

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Actionable Intelligence

Real-world implementation insights from practitioners and visionaries actively driving these changes in enterprise environments.

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Future-Ready Perspective

Understanding how agentic AI is eliminating yesterday's barriers and making intelligent communication orchestration inevitable.

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Engaged Community

Vibrant panel discussions with thoughtful Q&A revealed the questions keeping industry leaders awake at night—and the emerging answers.

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Industry Benchmark Data

Access to critical data points on investment trends, implementation timelines, and competitive positioning in the new CXM landscape.

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Urgency Validated

Attendees left with validated understanding of why modernizing based on outdated CCM definitions represents the greatest strategic risk today.

What Attendees Are Saying

Feedback from industry leaders who attended the live sessions

Great session with some useful insights - the world is definitely moving to omnichannel experiences and AI is helping along the way.

Industry Attendee
Customer Communications Leader

Excellent session...really informative and engaging. As always Kaspar's keynote was on point!

Industry Attendee
Digital Transformation Executive

Great presentation and conversation about Agentic capabilities.

Industry Attendee
Technology Leader

Thanks to Aspire and the panel for what was a very informative session!

Industry Attendee
CCM Professional

What's Covered in Each Recording

Each 60-minute regional session includes the same keynote followed by a unique panel discussion

30-Minute Keynote

Kaspar Roos, Founder & CEO, Aspire CCS

Kaspar mapped exactly what's happening, why it's accelerating, and what comes next in the CCM-to-CXM evolution.

  • The AI revolution reshaping customer communications
  • Why 2026 is the critical inflection point
  • How yesterday's barriers are evaporating
  • What intelligent communication orchestration means
  • The greatest risk facing enterprises today

30-Minute Panel Discussion

Regional Industry Visionaries & Practitioners

Each regional session features a unique panel with practitioners and visionaries from that geography driving these changes in real organizations—not theory, but practice.

  • Real-world implementation insights
  • Challenges and solutions from the field
  • What's working in enterprise environments
  • Tactical next steps for your organization

Made Possible By Our Sponsors

This critical industry briefing was made possible by industry leaders actively shaping the CCM-to-CXM transformation

Event Sponsors - Platinum: OpenText, Messagepoint | Gold: Smart Communications, Signal, CSG | Silver: Dialog Group, ENIT, O'Neil Digital Solutions
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Access All Three Regional Sessions

Complete the form below and we'll send you immediate access to all three recordings. Each features Kaspar's complete keynote plus unique regional panel discussions from APAC, Europe/UK, and North America. Watch one or watch them all.