1. Who We Are
Aspire Consulting & Communications Services Ltd is the UK entity of the Aspire CCS group, registered in England and Wales. Our registered address and contact details for data protection purposes are available on request by emailing info@aspireccs.com.
Aspire CCS is the data controller for personal data collected through this website, our Aspire Navigator platform, and our advisory and research services.
2. What Personal Data We Collect
We collect personal data in the following ways:
Website and Chat Widget
- Name and email address when you complete contact forms or book a briefing
- The content of conversations with our AI chat assistant (processed transiently — not stored)
- Technical data including IP address, browser type, and pages visited (via analytics cookies)
Aspire Navigator Platform
- Username, email address, and password (stored in encrypted form)
- Organisation name, role, and industry sector
- Session activity, module usage, and assessment responses
- Documents uploaded for template analysis (processed transiently — not stored after session)
Briefings and Advisory Engagements
- Contact details and professional information provided during enquiry or engagement
- Meeting notes and engagement outputs generated during advisory work
3. How We Use Your Personal Data
We use personal data for the following purposes:
- Providing our services: Delivering access to Aspire Navigator, responding to briefing requests, and conducting advisory engagements
- Communications: Sending service updates, research publications, and relevant market intelligence to registered users and subscribers
- Analytics and improvement: Understanding how our website and platform are used to improve the experience
- Legal compliance: Meeting our obligations under applicable law, including data protection, tax, and financial regulations
4. Legal Basis for Processing
We process personal data on the following legal bases under UK GDPR:
- Contract: Where processing is necessary to provide the services you have requested
- Legitimate interests: For analytics, service improvement, and direct marketing to existing clients and registered users — where our interests do not override your rights
- Consent: Where you have explicitly opted in to receive marketing communications
- Legal obligation: Where we are required to process data to comply with applicable law
5. AI Chat Widget and Template Processing
Our website includes an AI-powered chat assistant powered by the Anthropic API, and our Aspire Navigator platform includes a template analysis feature. Please note the following:
- Chat conversations are processed in real time to generate responses. Conversation history is held in your browser session only and is not stored on Aspire CCS servers.
- Template files uploaded to Aspire Navigator for analysis are processed transiently by the AI model. File contents are not stored, retained, or used for model training.
- Anthropic acts as a data processor on our behalf. For information on Anthropic's data handling, see anthropic.com/privacy.
6. Sharing Personal Data
We do not sell personal data. We share personal data only in the following circumstances:
- Service providers: HubSpot (CRM and email), Anthropic (AI processing), Cloudflare (infrastructure), and other processors acting on our behalf under appropriate data processing agreements
- Legal requirements: Where we are required to disclose data by law, court order, or regulatory authority
- Business transfers: In the event of a merger, acquisition, or sale of assets, where personal data may be transferred as part of that transaction
7. International Data Transfers
Aspire CCS operates across UK, Netherlands, and US entities. Some of our service providers, including Anthropic and HubSpot, process data in the United States. Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the UK Information Commissioner's Office.
8. Data Retention
We retain personal data for as long as necessary to provide our services and meet our legal obligations. In practice:
- Navigator account data is retained for the duration of your active membership and for up to 2 years after account closure
- Briefing and advisory engagement records are retained for up to 7 years for legal and commercial purposes
- Marketing preferences and consent records are retained until you withdraw consent or request deletion
9. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
- Access: The right to request a copy of the personal data we hold about you
- Rectification: The right to request correction of inaccurate or incomplete data
- Erasure: The right to request deletion of your personal data in certain circumstances
- Restriction: The right to request that we restrict processing of your data in certain circumstances
- Portability: The right to receive your personal data in a structured, machine-readable format
- Objection: The right to object to processing based on legitimate interests or for direct marketing
To exercise any of these rights, please contact us at info@aspireccs.com. We will respond within one month of receiving your request.
10. Cookies
Our website uses cookies for analytics (understanding how the site is used) and functionality (remembering your preferences). We use HubSpot analytics cookies and may use additional third-party analytics tools. You can manage your cookie preferences through your browser settings. Our chat widget does not use cookies — conversation history is held in browser session memory only.
11. Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission (TLS), access controls, and regular security reviews of our platform infrastructure.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered Navigator users of material changes by email. The current version will always be available at aspireccs.com/privacy.
13. Contact and Complaints
For any questions about this Privacy Policy or our data practices, please contact us at info@aspireccs.com.
If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.