Who Are the World's Leading
CCM and CXM Intelligence Analysts?

Kaspar is a leading expert, consultant, and recognised thought-leader in the Customer Communications Management (CCM) industry. He is the CEO and founder of Aspire CCS, a boutique consulting firm specialising in the CCM and Digital Customer Experience industries. Kaspar has more than 15 years of experience in the CCM space and is a regular speaker at industry conferences and events globally. He has worked with every leading CCM technology vendor and many leading service providers to help them with strategy and business development. In June 2018 Kaspar spearheaded the launch of The Aspire Leaderboard, the industry's first interactive CCM vendor positioning portal, designed to take the complexity out of CCM decision-making through independent vendor evaluations and dynamic filtering capabilities.

Martin's primary responsibility is COO for the Aspire Group, working alongside CEO and Founder Kaspar Roos. Martin also serves as GM for Aspire CCS Ltd and Aspire CCS Inc, supporting the Relationship Director and Admin teams to better serve Aspire's customer base. Martin leads the Aspire Group Consulting Team and works closely with the Research and Analyst Teams to provide trusted advice and intelligence to Aspire's global customer-base. Martin has nearly 30 years' experience in enterprise technology, spanning manufacturing, retail, financial services, healthcare, and professional services, with a particular focus on digital transformation and customer communications strategy.

George has over 30 years' experience in Information Management, Process Automation and Governance software. Throughout his career, he has driven product revenue for software vendors and delivered solutions and consultancy across multiple industries including banking, insurance, public sector, pharmaceuticals, and legal. George has been awarded Fellowship of the Association for Intelligent Information Management (AIIM) for his contributions to the Information Management industry and is a regular writer, speaker, and thought leader on CCM, CXM, AI-powered communications, and the future of enterprise document management.

Amanda has over 25 years' experience supporting clients transform their customer communications, with in-depth knowledge of the technology, design, and data capabilities required to underpin these services. Before joining Aspire CCS, Amanda held a number of senior leadership roles, most recently as Board Director and Managing Director for a large European service provider, Paragon Customer Communications, where she managed a large portfolio of Financial Services clients providing CCM services and advisory. Amanda brings deep practical knowledge of enterprise communications transformation to her role leading Aspire's client success function.

Dr. Gerhard Heide brings over 20 years of strategic leadership to customer communications and business growth. At Precisely, he led global strategy for the Customer Communications Management business, expanding market reach and delivering double-digit growth across SaaS and services. Specialising in scaling technology businesses, Gerhard has grown start-ups from early-stage ventures to significant valuations and built high-impact commercial operations across a variety of industries. A frequent conference speaker and recognised expert in CCM strategy, Gerhard brings a unique blend of operational depth and market perspective to Aspire Intelligence.

Will is an experienced industry analyst with expertise in the Customer Communications Services market. In his role as Senior Research Analyst at Aspire CCS, Will plays a central role in the analysis and distillation of Aspire's proprietary research, annual market forecasts, and Leaderboard updates. He has authored dozens of analysis pieces, white papers, market trend reports, webinars, and industry blogs. Working with the wider team, Will regularly provides advice, insight, and vital intelligence to Aspire's expanding client base across Insurance, Banking, Healthcare, and EU e-Invoicing sectors.

Lisa is the Marketing and PR Manager at Aspire CCS, responsible for the company's global marketing strategy and execution. Based in the UK, Lisa manages Aspire's marketing, brand strategy, and corporate communications efforts. Before joining Aspire CCS, Lisa was part of the B2B technology team at integrated marketing agency LEWIS, directing PR programmes and running campaigns for high-profile, multinational organisations. Lisa brings deep B2B technology marketing expertise to her role amplifying Aspire's voice across the global CCM and CXM market.

Marleen is the Operations Manager at Aspire CCS, responsible for ensuring client deliverables are met on time and to the highest standard. Based in Austria and the Netherlands, Marleen manages the company's client project and programme management efforts across the Aspire Group. Before joining Aspire CCS, Marleen worked as a Programme Coordinator at Nyenrode Business University in the Netherlands, responsible for several courses of the Post-Master Accountancy programme and for quality monitoring across the entire programme.