Insurance · Netherlands

Cloud-native CCM by 2028

Name: Aspire Leaderboard
Brand: Aspire CCS
Availability: InStock

How a leading Dutch insurer charted its path from fragmented on-premise platforms to a unified cloud-native target architecture aligned with its 2028 enterprise transformation mandate.

2028

mandate on track

iPaaS

integration architecture

EAA

compliance secured

The Context

Why this engagement mattered

The insurer operated a fragmented, on-premise CCM landscape built on platforms including Precisely EngageOne and Objectif Lune OL Connect. A CIO-led mandate required the organisation to transition to a cloud-native environment by 2028 as part of a broader enterprise transformation.

The Challenge

What stood in the way

The existing environment created multiple constraints — and the organisation needed to define a future-state architecture that aligned with enterprise standards while remaining practical to implement.

Legacy infrastructure

Limited scalability and agility — unable to meet evolving business and customer needs.

Security exposure

Reliance on unsupported systems created risk across regulated customer communications.

Regulatory misalignment

Misalignment with regulatory requirements, including the European Accessibility Act (EAA).

Platform fragmentation

Multiple CCM platforms operating in parallel, increasing complexity and total cost.

Our Approach

How Aspire CCS engaged

Aspire CCS supported the organisation across vendor selection, architecture definition, and migration strategy — bringing structured external perspective to a decision with significant enterprise consequences.

Aligning platform selection with business, regulatory, and architectural requirements.
Designing a cloud-native target architecture, anchored in modern integration patterns.
Defining a practical and phased migration approach, sequenced to manage risk and dependencies.

Execution

What we delivered

We worked closely with business and architecture stakeholders to deliver:

Evaluation of CCM platforms, including Quadient and Smart Communications.
Integration architecture based on iPaaS, enabling flexibility and scalability — with Workato selected as the integration backbone.
Navigation of internal governance processes, including securing an exception to standard platform policies where the cloud-native CCM choice diverged from enterprise defaults.
Structured migration strategy covering sequencing of migrations, dependency identification, and risk mitigation.

Vendors and platforms evaluated: Quadient Smart Communications Workato

Outcome

What the organisation now has in place

Future-state platform selected

CCM platform and integration architecture procured, with a clear path forward.

Cloud-native target defined

Scalable, cloud-native target architecture aligned with enterprise standards.

Migration roadmap structured

Phased plan reducing uncertainty and execution risk across the 2028 horizon.

This approach delivered:

On track to implement a cloud-native CCM environment, aligned with the 2028 cloud transformation mandate.
Mitigation of key security and compliance risks, including EAA alignment.
Clarity on platform, architecture, and integration patterns enabling confident execution.

Key Insight

Cloud transformation in CCM requires more than technology replacement. Success depends on aligning platform, architecture, and migration strategy, while effectively navigating enterprise constraints and governance.